1. Order Cancellation
Once an order is placed with Nalin Gupta Exports, it cannot be canceled or modified by the customer. Please review your order carefully before confirming the purchase.
2. Replacement Policy
We are committed to ensuring the satisfaction of our customers. In the event that you receive a damaged, defective, or incorrect item, we will gladly replace it. To initiate the replacement process, please contact our customer service team at [insert contact email] within 7 days of receiving your order.
3. Eligibility for Replacement
To be eligible for a replacement, the following conditions must be met:
- The request for replacement must be made within 7 days of receiving the product.
- The item must be in its original packaging and unused.
- Proof of purchase, such as the order confirmation or receipt, must be provided.
4. Return Process
To request a replacement, please follow these steps:
- Contact our customer service team at info@desi-dine.com with your order number, a description of the issue, and supporting photographs, if applicable.
- Our team will assess your request and provide instructions for returning the item.
- Once the returned item is received and inspected, we will process the replacement.
5. Shipping Costs for Replacements
Customers are responsible for the shipping costs associated with returning the item for replacement. Nalin Gupta Exports will cover the shipping costs for sending the replacement item.
6. Refunds
Please note that we do not offer refunds for any reason. Our policy is limited to the replacement of damaged, defective, or incorrect items.
7. Contact Us
If you have any questions or concerns regarding our Cancellation and Replacement Policy, please contact us at info@desi-dine.com